Appeal or dispute a trust decision

Trust is only meaningful if providers and buyers can challenge it. If you believe a score, review, verification, or placement is wrong, we review it by hand and publish the outcome.

What you can challenge

• Verification status — verified or rejected incorrectly.
• Trust Score — your score, a competitor's score, or the calculation.
• Reviews — fake, defamatory, or from someone who never used the provider.
• Sponsored or paid placement — not labelled correctly or influencing ranking.
• Badges, rankings, replies, diaspora-readiness claims.

How to submit

• For a specific listing: click the Report button on the listing page.
• General appeals: email trust@totallyenterprise.com with the listing URL, exact claim, and evidence.
• Urgent concerns: email admin@totallyenterprise.com with subject 'Trust appeal'.

Timeframes

• Acknowledgement within 1 business day.
• Initial review within 3 business days.
• Written outcome with reason, whether upheld or changed.

Filing an appeal does not lower a listing's Trust Score or remove a badge. We do not punish providers for asking us to check our work.

Trust overview · Trust changelog